How does Apple Pay work for deposits and withdrawals?

What is Apple Pay?

Apple Pay is a digital wallet that lets you make secure deposits and withdrawals using a card stored on your Apple device.

 

What should I know before using Apple Pay?

• Apple Pay authenticates payments using Touch ID or Face ID instead of manually entering card details.
• Withdrawals go back to the same card used for your deposit - you can't withdraw to a different card.
• Only CFT (Credit Funds Transfer) eligible cards can receive withdrawals. Check with your card issuer if you are unsure.
• Apple Pay withdrawals are only available if you have made at least one Apple Pay deposit in the past 12 months.
• Funds withdrawn are automatically converted to the currency used in your last Apple Pay deposit.

If your linked card is no longer valid:

• Cancel the withdrawal request
• Contact Support

 

Is Apple Pay available in my country?

Availability depends on your location.

Check the 'Cashier' to see if Apple Pay is available for your account.

 

How do I deposit using Apple Pay?

1. Log in to your account.
2. Go to the 'Cashier'. If you're using our website or app:
   Open the 'Cashier'
   
   
   
   
3. Select 'Deposit'.
4. Select 'Apple Pay'.
5. Enter the amount you want to deposit.
6. Press the Apple Pay button.
7. Review the card details stored in your Apple Pay account.

 

How do I confirm the payment?

iPhone or iPad

Use:

• Touch ID
• Face ID

 

Mac

Confirm the transaction on your iPhone when prompted.

 

When will my Apple Pay deposit arrive?

Funds are credited as soon as Apple Pay confirms the transaction.

 

How do I withdraw using Apple Pay?

1. Log in to your account.
2. Go to the 'Cashier'. If you're using our website or app:
   Open the 'Cashier'
   
   
   
   
3. Select 'Withdraw'.
4. Enter the amount you want to withdraw.
5. Select 'Apple Pay'.
   • If you have pending automatic withdrawals, review the amounts and payment methods listed before proceeding.
6. Confirm the card type and last four digits linked to your Apple Pay account (for example, Visa 1234).
7. If the card is still valid, submit your request.

 

How long do Apple Pay withdrawals take?

• Reviewed within 72 hours.
• Credited to your card within 10 business days after approval.

 

Why is Apple Pay unavailable for withdrawals?

The Apple Pay option isn't available for withdrawals because you haven't deposited with your Apple Pay for 12 months.

 

Why is my Apple Pay deposit failing?

Common reasons include:

• Using an incompatible device or browser (Safari is required).
• iPhone is not connected to the Mac via Bluetooth when completing a deposit on the Mac.
• iPhone and Mac are not signed in to the same iCloud account.
• The linked card has expired or is no longer valid.

 

Which Apple devices support Apple Pay?

• iPhone with Face ID, or iPhone with Touch ID (excluding iPhone 5s).
• iPad Pro, iPad Air, iPad, or iPad mini with Touch ID or Face ID.
• Apple Watch Series 1, Series 2, or newer; or Apple Watch (first generation).
• Mac with Touch ID, or Mac models from 2012 or later with Apple Pay enabled.

If you are using a Mac without Touch ID, confirm the transaction on your iPhone.