Why am I getting Error 2/89?

Why am I getting Error 2/89?

Error 2/89 usually occurs if you use a proxy server while accessing the software.

 

How do I fix Error 2/89?

You can resolve this by disabling your proxy settings.

 

How do I disable proxy settings (Windows)?

You can disable proxy settings through your network configuration in Windows:

1. Press the 'Win' + 'R' keys together.
2. Type 'inetcpl.cpl' and press 'OK'.
3. Choose the 'Connections' tab.
4. Select 'LAN Settings'.
5. Uncheck 'Use a proxy for your LAN'.

 

What should I do if the error persists?

If you continue to experience Error 2/89 after disabling proxy settings, submit your PokerStars log files to support for further investigation.

 

How do I get the PokerStars log files?

Follow these steps to locate your log files:

1. Press the 'Win' + 'R' keys together.
2. Type or paste the following path:
   %USERPROFILE%\AppData\Local
3. Press 'Enter'.
4. Open the 'PokerStars' folder.
5. Locate and select files ending in .log.0 or .log.1.
6. Drag the files to your desktop.

 

How do I send PokerStars log files to Support?

You can send log files or other attachments using:

• Live Chat in the PokerStars software.
• Live Chat in the mobile app.
• Live Chat on the website.

Include your username when contacting Support.