Reset or change your password

How do I reset my password using the desktop software?

You can reset your password directly from the PokerStars desktop software.

1. Open the PokerStars software.
2. Select 'Log in'.
3. Select 'Forgot password?'
4. Follow the on-screen instructions

A step-by-step video in English shows how to reset your password using the PokerStars desktop software.

Press here.

How do I reset my password using the mobile app?

You can reset your password from the PokerStars mobile app.

1. Open the PokerStars app
2. Select ‘Forgot password?’ on the login screen
3. Follow the on-screen instructions

A step-by-step video in English shows how to reset your password using the PokerStars mobile app.
Press here.

How do I reset my password using the website?

You can reset your password from the PokerStars website.

1. Open the PokerStars website
2. Under ‘Log in’, select ‘Forgot password/username?’
3. Enter your username or registered email address
4. Submit the request

An automated email with reset instructions will be sent to your registered email address.

 

What should I do if I did not receive the password reset email?

If the password reset email does not arrive within a few minutes, try the following:

• Check your spam or junk folder
• Make sure PokerStars emails are not blocked by your email provider
• Add the PokerStars sender address to your contacts or safe sender list

If the email is still missing:

1. Repeat the password reset process
2. Select ‘Contact Us’ to open the Support form

When completing the Support form:

• Enter your email address
• Add a subject line
• Provide at least three requested account details
• Select ‘Send’

 

Can I open a new account if I forgot my password?

No. For security and game integrity reasons, you cannot open a new account if you have forgotten your password.

You must recover access to your existing account.

 

How do I change my password if I know my current password?

You can change your password after logging in to your account.

Desktop software

1. Log in to the PokerStars software
2. Go to Settings → Account Details → Password
3. Enter your current password
4. Enter and confirm your new password
5. Select ‘Apply’

Mobile app

1. Open the Account section
2. Go to Login & Security → Change Password
3. Enter your current password
4. Enter and confirm your new password
5. Select ‘Apply’

Website

1. Log in via the PokerStars Help Center
2. Open your account settings
3. Enter your current password
4. Enter and confirm your new password
5. Save the changes

 

Where can I get more help?

If you are unable to reset or change your password, contact Support through the Help Center.